Tobstar Shop | Terms of Use

Terms of Use and Sales and Refund Policy

Please review these policies carefully as they are the terms of sale that govern your purchases at the Tobstar Shop. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at the Tobstar Shop constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Australia Sales Only

No shipments can be made to addresses outside Australia. No refund to international orders. Tobstar will keep your orders if you do not resident in Australia, your orders can be arrange to ship anywhere in Australia only (extra fees may occurred).

Proof of Purchase

Tobstar will send you a confirmation and tax invoice of your order via email only. A copy tax invoice can be access in your account manage area.

Payment Methods

Tobstar allows you to make your purchases using any of the payment with Paypal. You do not require to have a Paypal account. You can just use your credit card or bank account (where available). Tobstar will send your personal information such as name and mailing address automate to Paypal form. Once proceed to pay via Paypal, they will email you confirmation of order along with our tax invoice and you will be automate return to our website with logged out.

What Is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

Make purchases or send money with PayPal - it's free
Shop and pay conveniently by saving your information with PayPal
PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

Sales Tax

All prices display on Tobstar Shop and include shipping cost is inclusive 10% GST.

Credits and Discount

Please read more information at Tobstar's Terms and Conditions for Credits and Discount

Shipping

Depends on where products are available at which distributors, standard shipping time is 48 hours to be delivered to you once it went out. Remember that this is estimates for time in transit only, and that they do not apply until the product leaves Distributor’s facilities. As the delivery of your order is beyond Tobstar’s control once your order leaves Distributor’s facilities, Tobstar cannot assume liability for late deliveries and Tobstar shall not be liable to make good any damage or loss whether arising directly or indirectly out of delay in delivery.

For greatest efficiency stock is held in our supplier warehouses and dispatched directly to you. We do not offer collection from our business premises.

Order Processing

Once received your order and payment, we will order goods from the distributors depends of product available, you will be contact via email. Products available can be up to 2 days to 2 weeks depend of product popularity. Please email us at shop@tobstar.com.au and we will check product available for you and we do not guarantee that will be still available anytime if you delay your order.

Tobstar makes every effort to supply you with the products you order, but there may be occasions when Tobstar confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when Tobstar learns that the products no longer are being manufactured or they otherwise become unavailable to Tobstar. In those circumstances, Tobstar will contact you to inform you and, if you are interested, Tobstar may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Tobstar will cancel your order for products Tobstar cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Please keep in mind, Tobstar make every effort every weekly to monitor all products available from the distributors, some products may be deactivate until it become available or product totally removed from the website.

Product Warranty

Products sold through the Tobstar Shop that do not bear the Tobstar Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products. Tobstar Warranty does not apply to products that are not Tobstar branded. Please contact the manufacturer directly for technical support and customer service.

Return and Refund Policy

Please note that Tobstar does not permit the return of or offer refunds for the following reason:

Products is not faulty
Products does not delivered to you or lost
Damaged while under your care
You made an order mistake
If you are not satisfied with the product

Tobstar does not replace faulty products. Please contact Manufactures or visit their website.

Also for warranty please contact manufacturers.

Other Terms and Conditions

Tobstar is not responsible for typographical errors. Tobstar reserves the right to fix any order you have placed if there was a typographical error on the Tobstar Shop
Tobstar reserves the right to change the terms and conditions of sale at the Tobstar Shop at any time.
Tobstar may make changes to any products offered at the Tobstar Shop, or to the applicable prices for any such products, at any time, without notice. The information provided at the Tobstar Shop with respect to products may be out of date, and Tobstar makes no commitment to update the information provided at the Tobstar Shop with respect to such products.
Tobstar reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Tobstar Shop for any reason; (2) to modify or change the Tobstar Shop, or any portion of the Tobstar Shop, and any applicable policies or terms; and (3) to interrupt the operation of the Tobstar Shop as necessary to perform routine or non-routine maintenance, error correction, or other changes.